Questions
Well prepared to book – FAQs at a glance
Here you'll find all important information for your booking. Available dates, current prices and matching holiday apartments in Zermatt are always shown directly in the booking form. This lets you book simply, transparently and fully informed.
Booking & payment
How can I book a holiday apartment?
You can select and request or book your holiday apartment directly on our website. As a private host, we offer simple, personal handling without intermediary platforms.
How does payment work?
Payment terms are confirmed individually at booking. As a rule, a deposit is due at reservation and the balance before arrival or on arrival.
Is direct booking possible?
Yes, at Perren.net you book directly with the host – without additional commission fees.
Arrival & departure
When can I check in and check out?
Check-in is usually possible from 15:00, check-out by 09:00.
How does key handover work?
The front door is open and labelled with the guest's name. The keys are inside the apartment.
Equipment & comfort
Are the apartments fully equipped?
Yes, all holiday apartments have a fully equipped kitchen, crockery, bed and towel linen as well as free Wi-Fi.
Is there Wi-Fi in the apartments?
Yes, free Wi-Fi is available in all apartments.
Is there a ski or storage room?
The apartments have a ski or storage room for sports equipment.
How is the heating controlled?
The apartments have central heating that can be regulated individually.
Location & surroundings
How far are the mountain railways?
Depending on the apartment's location, the mountain railways are within walking distance or easily reached by bus.
Are there shops and restaurants nearby?
Yes, grocery stores, bakeries and restaurants are in the immediate vicinity of the apartments.
Is there a bus stop nearby?
Yes, the nearest bus stops are easy to reach and within a short walk.
Stay & services
Are pets allowed?
Pets are allowed only by prior arrangement.
Is the final cleaning included in the price?
The final cleaning is either included in the price or shown separately.
Do I have to pay a visitor tax?
Yes, the visitor tax is charged in addition and is required by law.
Is there a minimum stay?
Depending on the season, a minimum stay may be required.
Good to know
Are ski passes or mountain railway tickets included?
No, ski passes and mountain railway tickets are not included in the price.
Why does travel insurance make sense?
A holiday is the best time of the year. As something unexpected can always happen, we recommend taking out travel insurance to be optimally covered.